Shipping policy

Thanks for your order. We make sure that every pair of our headphones is of the greatest quality by putting them together and customizing them by hand in our workshop.

Please give us [for example, 10–15 business days] to make and send your item because this is an artisan process that takes time for customisation and quality control.

As soon as it leaves our hands, you will get a tracking number. Please check below for a list of our destinations and the times it will take to get there when it is sent：

For customers in the continental United States:
5 to 18 business days from the date of shipping

For customers in Hawaii and Puerto Rico:
12 to 18 days from the date of shipping
International customers can expect longer shipping times, depending on the country in which they live:

Canada: 1 to 3 weeks from the date of shipping
Australia, New Zealand, Germany, France, and the UK: 1 to 2 weeks from the date of shipping
Other countries not listed above: 2 to 6 weeks from the date of shipping

Except for the normal shipping above, fast shipping will usually take 3-7days in the usual.

Please note that these are rough estimates, and shipments may be delayed due to unforeseen circumstances, such as postal strikes or severe weather.

If, for any reason, you don’t receive your order within the estimated time frame provided above and suspect it may be lost in transit, please submit a support ticket from your transactions page, and we will investigate the order with the courier. Lost-in-transit requests must be submitted to MYAURASOUND Support within 3 months of the date of shipping or before the courier archives the tracking information. 

Please note that delivery days and available shipping methods may vary during peak seasons. We do not have any control over unexpected delays once we ship an order. So far, we have not experienced any extensive delays. If you encounter any shipping issues or you need faster delivery, let us know. We will work with you to find the most suitable solution for your needs.

Thank you for understanding!

If you've got any queries, concerns, issues, or anything in between, we’re happy to help. Please reach out to our Customer Care team at support@myaurasound.com.

*VAT and Customs duties are likely to be paid on top of the final purchase price.