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Yes, we do offer after-sales service for our products. Certain replaceable components can be purchased directly from our website. Worldwide customers, you all can use our global site myauresound.com. If you’re looking for a specific part and can’t find it, just let our Customer Support team know. You can email us at support@myaurasound.com, and we’ll be happy to help you.

You can check ourShipping and Returnspage on our website for the full list of locations we deliver to. You can easily find your country in the list. If it’s there, we’ll ship to you. If you don’t see your country or have any doubts, feel free to email our support team, and we will do our best to accommodate you.

Depending on the issue, we may be able to repair or replace the cable for you. We recommend reaching out to our Customer Support team with details about the cable’s problem. They will evaluate the issue and let you know the best solution.

To ensure you can purchase with confidence, please note our return policy varies for custom and standard items.

Personalized Items: Because they are uniquely crafted for you, products with a custom logo or engraving can only be returned in the case of a quality defect or shipping damage.

Standard AURA Items: Non-customized products are eligible for return according to our standard policy.

For complete instructions on initiating any return, please visit our Shipping & Returns page. Our customer support team is here to help if you have any questions.

If you received the wrong item, the first step is to visit ourReturn & RefundPolicy page, which explains how to return or exchange an item that isn’t what you expected. You can follow those instructions, or if you prefer, contact our support team directly, and we’ll make sure you get the correct item as quickly as possible.

If your package seems delayed or missing, here’s what you can do: First, please check the shipment’s tracking information (the tracking number was emailed to you when your order shipped) to see its status. If the carrier’s tracking indicates an issue or significant delay, you might also reach out to DHL (our shipping partner) for more details. And of course, you can always contact our Customer Support via email, provide them with your order number, and we will immediately investigate and help resolve the situation.

We provide step-by-step video and text-based guides to help you replace the ear cushions and headband. Check out the instructional video playlist on our website. You'll find one video demonstrating how to replace the ear cushions and another demonstrating how to replace the headband. Simply follow these videos and you'll be able to easily replace the parts. If you need any further assistance with this process, please contact our customer support team.

The Aura Planar Magnetic Headphone come with a 3.5 mm to USB-C adapter with an integrated DAC/AMP. This adapter makes it plug-and-play compatible with iPhone models 15 and newer (which have a USB-C port). If you have an older iPhone with a Lightning port, you’ll just need a 3.5mm to Lightning port adapter to connect the Aure. Once connected with the appropriate adapter, your Aure should work perfectly with your iPhone.

Depending on your country’s import laws, your order may be subject to customs duties or VAT/local taxes when it arrives. These fees are charged by your government (not by our company) based on the product type and value. For more specific information, you may want to check with your local customs office.

In many cases, problems can be resolved by troubleshooting with our support team. Please start by contacting our Customer Support via email at support@myaurasound.com and describe the issue you’re facing. Our team will guide you through next steps. If it turns out that your headphones do need to be sent in for service or repair, we will provide you with the instructions and address to do so. We’ll make sure your headphones are taken care of.

Aura Planar Magnetic Headphones are designed to be symmetrical, so the ear cups themselves aren’t labeled Left or Right. Instead, the audio cable will indicate the channels for you. The cable’s plugs have small “L” and “R” markings (and the left plug even has a tiny tactile ridge on it), which tell you which side is which when you plug them in.

The wooden ear cups of the Aure can vary in color and pattern because they’re made from real wood. Each piece of wood is unique, kind of like a fingerprint. Factors like the wood’s grain, texture, and natural color mean that some headphones will turn out a bit lighter, and others darker. This is normal and part of the charm of using natural wood. In essence, no two pairs of Aure look the same. The wood’s unique character gives each headphone its own individual appearance. Rest assured, this doesn’t affect the sound or quality; it’s purely cosmetic.

There’s some debate about burn-in, but here’s our guidance: Aura no formal burn-in period is required; thanks to their advanced diaphragm materials and pre-stabilization, they sound great right out of the box. Some listeners do perceive subtle improvements after approximately 50-100 hours, but it’s not mandatory.You can simply enjoy your music normally over that time; the headphones will naturally reach their optimal sound. Remember, these are just recommendations; your headphones will sound excellent from day one, and any changes with burn-in tend to be gradual and slight.