Shipping & Returns

Thanks for your order. We make sure that every pair of our headphones is of the greatest quality by putting them together and customizing them by hand in our workshop.

Please give us [for example, 10–15 business days] to make and send your item because this is an artisan process that takes time for customisation and quality control.

As soon as it leaves our hands, you will get a tracking number. Please check below for a list of our destinations and the times it will take to get there when it is sent：

For customers in the continental United States:
5 to 18 business days from the date of shipping

For customers in Hawaii and Puerto Rico:
12 to 18 days from the date of shipping
International customers can expect longer shipping times, depending on the country in which they live:

Canada: 1 to 3 weeks from the date of shipping
Australia, New Zealand, Germany, France, and the UK: 1 to 2 weeks from the date of shipping
Other countries not listed above: 2 to 6 weeks from the date of shipping

Except for the normal shipping above, fast shipping will usually take 3-7days in the usual.

Please note that these are rough estimates, and shipments may be delayed due to unforeseen circumstances, such as postal strikes or severe weather.

If, for any reason, you don’t receive your order within the estimated time frame provided above and suspect it may be lost in transit, please submit a support ticket from your transactions page, and we will investigate the order with the courier. Lost-in-transit requests must be submitted to MYAURASOUND Support within 3 months of the date of shipping or before the courier archives the tracking information. 

Please note that delivery days and available shipping methods may vary during peak seasons. We do not have any control over unexpected delays once we ship an order. So far, we have not experienced any extensive delays. If you encounter any shipping issues or you need faster delivery, let us know. We will work with you to find the most suitable solution for your needs.

Thank you for understanding!

If you've got any queries, concerns, issues, or anything in between, we’re happy to help. Please reach out to our Customer Care team at support@myaurasound.com.

*VAT and Customs duties are likely to be paid on top of the final purchase price.

Order Cancellation

If you have requested to cancel your order but the item has already been dispatched, you will be responsible for the return shipping costs if you choose not to accept the delivery. Once the order has left our warehouse, we are unable to cancel it.

Which Couriers to Use

Given the amount of shipping partners we work with and the vast coverage area we serve, there are likely regions with much longer transit times than others. If you have any feedback, suggestions, or problems with the courier of your shipment, please feel free to submit a support ticket via the "Contact Us" button below.

Our goal is to provide our customers with the best shipping experience possible at a reasonable cost. And the transportation systems of airlines will also update regions and rates from time to time (especially for remote areas). This is why we constantly negotiate with existing shipping partners for lower rates and actively test new couriers for potential opportunities. 

 

PO boxes or APO/FPO

he ability to ship to PO boxes or an APO/FPO address depends on the address. We won’t be able to ship to these addresses because of our current courier agreements.

To determine if your order is eligible for shipment to PO boxes or an APO/FPO address, please contact MYAURASOUND Support.

 

 

RETURN POLICY

We have a 15-day return policy for customers from EU countries, and a 30-day return policy for customers outside the EU. If you need warranty service on your earphones or you are not satisfied with your purchase, don't hesitate to get in touch with the you directly with AuraSound, through the contact form on our website.

We are not responsible for items returned without previously contacting AuraSound.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product you received is defective from AureSound or when purchased through any other authorized dealer, you may request an exchange under our warranty.

REFUND POLICY

To be eligible for a refund from AuraSound, the product must have been purchased directly from the AuraSound website . 

Products purchased from our website must be returned within 30 days from the purchase date (15 days for customers in EU countries), in order to qualify for a refund. Items must be in functional condition and not damaged by the customer. The package and items must be without any visible damage and complete with all accessories. The customer is also responsible for paying all shipping fees to return the product. Original shipping cost will not be refunded.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@myaurasound.com.