Shipping & Returns
Thanks for your order. We make sure that every pair of our headphones is of the greatest quality by putting them together and customizing them by hand in our workshop.
Please give us [for example, 10–15 business days] to make and send your item because this is an artisan process that takes time for customisation and quality control.
As soon as it leaves our hands, you will get a tracking number. Please check below for a list of our destinations and the times it will take to get there when it is sent：
10 to 15 business days
10 to 15 business days
10 to 15 business days
7 to 12 business days
15 to 20 business days
Please note that delivery days and available shipping methods may vary during peak seasons. We do not have any control over unexpected delays once we ship an order. So far, we have not experienced any extensive delays. If you encounter any shipping issues or you need faster delivery, let us know. We will work with you to find the most suitable solution for your needs.
Thank you for understanding!
If you've got any queries, concerns, issues, or anything in between, we’re happy to help. Please reach out to our Customer Care team at support@myaurasound.com.
*VAT and Customs duties are likely to be paid on top of the final purchase price.
RETURN POLICY
We have a 15-day return policy for customers from EU countries, and a 30-day return policy for customers outside the EU. If you need warranty service on your earphones or you are not satisfied with your purchase, don't hesitate to get in touch with the you directly with AuraSound, through the contact form on our website.
We are not responsible for items returned without previously contacting AuraSound.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product you received is defective from AureSound or when purchased through any other authorized dealer, you may request an exchange under our warranty.
REFUND POLICY
To be eligible for a refund from AuraSound, the product must have been purchased directly from the AuraSound website .
Products purchased from our website must be returned within 30 days from the purchase date (15 days for customers in EU countries), in order to qualify for a refund. Items must be in functional condition and not damaged by the customer. The package and items must be without any visible damage and complete with all accessories. The customer is also responsible for paying all shipping fees to return the product. Original shipping cost will not be refunded.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@myaurasound.com.