Warranty

WARRANTY POLICY

 

aurasound guarantees their products against defects in materials or workmanship, as follows:

• AURASOUND  | All Flagship Headphones – 2 years, applicable worldwide.

• AURASOUND Standard Series | Other Headphone Models – two (2) years for customers from Singapore and Japan; one (1) year for all other countries.

• Accessories (Cables, Earpads, Cases) – 6 months, applicable worldwide.

During this period, auresound will repair or replace the product or parts at no charge. After the warranty period expires, you are responsible for the repair or replacement of the product. This warranty does not cover other related costs.

For the warranty to apply, presenting an original proof of purchase is required. The proof of purchase may be in the form of a receipt or bill of sale from an authorized dealer and must include the model of the product and the date of purchase.

This warranty DOES cover products sold as-is, open box, second-hand, or display models, as long as the original proof of purchase is provided.

This warranty DOES NOT cover cosmetic damage, acts of God, normal wear and tear, accidents, misuse, commercial use, any modifications to the product, improper use, or improper connection. Additionally, it doesn't cover purchases from an unauthorized dealer or attempted repair by anyone other than auresound or another authorized person or unit. This warranty is also void if the product was damaged by a product that it was used with, such as battery leaks or an electrical fault of a connecting product.

The warranty is transferable, on the condition that the original proof of purchase is provided. aurasound is not responsible for the replacement or repair of products if in violation of this warranty.

Some countries may have other restrictions on warranty policies.

If you've got any queries, concerns, issues, or anything in between, we’re happy to help. Please reach out to our Customer Care team at support@myaurasound.com.